Why do ENT depts never change?
March 10th, 2009
I went to my local ENT (Adult audiology next to the Nuffield since you ask) last week and what do you know? It is exactly the same – apart from the blancmange walls, the staff are as rude and surly as ever. They have a notice (we’ve all seen them) which says “Abuse, threats, violence will not be tolerated. We want to help you but we will not hesitate to protect our staff”. If that isn’t a threat, then I don’t know what is. Don’t they ever stop to think why customers / patients/ clients (in other words, us) might get angry and / or upset? How’s this for starters – when I went to collect my prescription from the same hospital, the chairs face away from the pharmacy so you can’t see if they are calling (or even waving frantically, which of course they never would). Are they messing with our heads or what?
