Deafworks comprises a group of people (the majority of whom are Deaf) working on a freelance basis. It is not a College or an Adult Institute, and does not receive any grants. Our booking and fee policies therefore combine two objectives: our wish to keep costs as low as possible, and the need to ensure that every course fully covers the costs involved in running it.

Concessionary Rate
At the present, Deafworks charges for courses at two rates:

• The full rate (payable by employer or grant-making organisations);
•  Individual rate (the concessionary rate which is available to anybody paying for themselves).

There are no lower concessionary rates available.

The individual rate is not available where the fee is being reclaimed from an employer, a grant making trust, or any other organisation: or where an employer supports the course by paying subsistence or travel costs, or by enabling the participant to attend in work time.

Booking
We will accept a provisional booking in writing, by fax, e-mail, minicom or by 'phone: please ensure you leave your name, address and contact telephone numbers. Only payment in full will confirm the booking: however, the place will be held on a temporary basis until payment is received.

Invoices (organisations)
Places are booked and held for organisations on the assumption that the invoice for the fee will be paid (the cancellation conditions below will then apply as though the fee had been paid).

Organisations wishing to reserve the right to cancel a booking before the invoice is paid must notify the Course Administrator at the time of booking, however, we will not be able under these circumstances to hold places should the course fill up before the invoice is paid.

Acceptance
For some courses applicants may need to fulfil specific requirements to be accepted. This will be stated in the information about the course.

Deafworks reserves the right not to admit an individual to a course without giving a reason.

In accepting a place on a course, applicants will be expected to adhere to principles of equal opportunities and of shared learning within the group.

Cancellation
We will return your fees (less an administration charge) if you cancel your place at least 6 weeks ahead of the course (4 weeks for a one day course).

If you cannot attend a course, we will try to fill your place from our waiting list - if we fill it we will return your fee (less a small administration charge). If we cannot fill your place, we cannot return your fees. Please let us know as early as possible - this helps us both.

Transfer of Place
If you cannot attend but a colleague / friend / relative wishes to attend in your place the booking can usually be transferred to their name (provided they fulfil any application requirements relating to a specific course).

Absences
Anyone enrolling for a course will be invoiced for its full duration. No reductions can be made in respect of late arrival, early departure or absence during any part or the courses.

It is not possible to reimburse applicants who are unable to attend part or all of a course because of ill-health or under other circumstances.  The general guidelines on "Cancellation" will apply (see above).

Cancellation of Courses
Deafworks reserves the right to cancel courses, change plans or engage alternative tutors, if there is a change in circumstances.

If for any reason, Deafworks has to cancel a course, applicants will be informed as soon as possible. Any fees paid in respect of the course will be refunded. 

Deafworks will not be liable for any additional cost or expense arising.

Specific Needs
Please let us know before the course if you have any specific needs we should be aware of, otherwise we may not be able to meet your requirements on the day.

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